Fulfillment updates for Printful customers

Follow this page to learn the latest updates and what they mean for you

With the holiday season right around the corner, our teams across the globe are busy preparing for the increase in order volume. We think that it's especially important during these times to support our customers to work from home however we can.

This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.


Latest update

October 22, 2020

Currently most of our fulfillment estimates are back to normal with an average 2–5 business days for non-apparel products and 2–7 business days for DTG products. Embroidery in the US and AOP (all-over print) in Europe is still seeing some delays, but we expect to catch up soon.

In light of this, all product push limitations have now been removed, and you can create new products and designs as you wish.

The AOP Face Mask push is still disabled for the nearest future, but we're accepting incoming orders for the masks already live on your store. Our Mexico fulfillment center has also started fulfilling AOP Face Masks.

Right now our main focus is preparing for the upcoming holiday season and keeping our fulfillment times consistent. Here's what we're doing:

  • Hiring and training several hundred new Fulfillment and Customer Support employees. Even though Covid-19 has made hiring more difficult, new employees join us every week and we train them with all safety measures in place.

  • Introducing new fulfillment departments in our Mexico facility. In addition to AOP products, the team in Mexico is also taking on DTG and embroidery orders.

  • Launching a facility in Canada. We're already testing the first embroidery and wall art orders in our brand new Canada location, and we plan to add some DTG products there by the end of year.

  • Buying additional equipment. This year, we've invested $19 million in new tech to make sure we're at full capacity for peak season.

  • Focusing on our existing product base. You can expect some out-of-stock situations due to industry-wide disruptions, but we're stocking up on our most popular products and keeping in close touch with suppliers to monitor product levels.

  • Working with backup facilities. We're partnering with several fulfillment centers in the US and Europe to help us manage order volumes and ship out your orders.

  • Forecasting order volume. Our analysts are following the trends and taking into account our experience from the previous holiday seasons and the Covid-19 order influx to make sure we calculate our fulfillment estimates as precisely as possible.

  • Announcing holiday order deadlines. We've published the suggested dates by which your customers should place their orders for the best possibility to receive them in time for the holidays. Communicate these dates with your customers clearly to manage their expectations, and keep checking in regularly—the deadlines might change depending on our fulfillment estimates and carrier suggestions.

We've learned a lot while dealing with the Covid-19 disruptions. So we're preparing some cautionary measures to manage our order volume if we see that our fulfillment estimates are going over the average 2–5 business days for non-apparel products and 2–7 business days for DTG, embroidery, and AOP products.

Firstly, we're disabling sample orders in November and December. Samples are important for testing new products and designs, but during these peak months we want to focus on shipping out your time-sensitive holiday orders.

Depending on our fulfillment estimates, we also might limit new product push for specific categories in our biggest markets. This will allow us to keep our fulfillment times consistent, and you'll be able to maintain your current product offering and communicate the estimates with your customers.

We expect November and December to be our busiest months when we're most likely to introduce limitations if needed. That's why we suggest adding any new products you have planned for your store before November. Any limitations we might introduce won't apply to the products already pushed to your store.

Please make sure to regularly check in with the latest fulfillment estimates published below. Note that our average fulfillment times apply to orders that come in after the date the averages are calculated, and don’t apply to older orders.

Our Customer Support email reply time is about one day, but we usually reply sooner. We're increasing our chat availability to resume 24/7 live support in the near future.

Thank you for your patience and for reading.

Remember to take care of your own health. Check the guidelines and current updates from the World Health Organization and Center of Disease and Control Prevention for staying safe during the pandemic.


Fulfillment estimates as of October 22

Read our blog for advice on how to communicate with your customers about Covid-19.


Estimates are current as of October 22, 2020 and apply to orders placed after that date.


*Orders within Australia are shipped from our partner facilities. Please scroll to “What's the fulfillment estimate for orders fulfilled in Australia?” for more info about estimated delivery.

Fast fulfillment time
Average fulfillment time
Slow fulfillment time
US (incl. backup) MX EU (incl. backup in AU)
DTG
2-7 business days
2-7 business days
2-7 business days
All-over print
2-7 business days
2-7 business days
4-9 business days
Neck Gaiters
2-7 business days
2-7 business days
2-7 business days
Embroidery
3-8 business days
2-7 business days
2-7 business days
Sublimation
2-5 business days
-
2-5 business days
Wall art
2-5 business days
-
2-5 business days
Phone cases
2-5 business days
-
2-5 business days
Jewelry
2-5 business days
-
2-5 business days
Face masks (3-pack)
2-5 business days
-
2-5 business days
Stickers
2-5 business days
-
2-5 business days
Mugs
2-5 business days
-
2-5 business days
Warehousing & fulfillment
1 business day
-
1 business day

Fulfillment


Backup facilities


Products


Shipping


Our recommendations


Behind the scenes at Printful

Our fulfillment teams are working hard to ship out your orders. We're working at basic capacity with extra precautions in place.

stay-safe

Read our blog for more

Uncertainty is scary, but we're in this together. Follow our blog for ideas you can do for your store during these times and advice on how to communicate with your customers. Most importantly, stay safe!

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