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Here you can find all the questions you need answered
How do I set my return address on Amazon?
How do I configure shipping rates with Amazon?
Can I add users to my Printful account?
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What are digitization and adjustment fees?
Why aren't my products on BigCommerce syncing with Printful?
How does the alternative products tool work?
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Shipping / Packaging / Fulfillment
What do the tags in my order view mean?
What do product availability statuses mean?
Why aren't all of Printful's apparel brands available for fulfillment in Europe?
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Warehousing & Fulfillment
How can I get my inventory returned to me?
How does VAT apply to my warehoused products in North Carolina?
Does Printful ensure the safety of my warehoused items?
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Design tips / Mockups
Why is my order on hold?
Do you have free sample designs I can use?
Will there be more mockups available? How do I color them myself?
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Disclaimer about Direct to Garment
When is a white under base used?
Can I keep a stock of my printed designs with Printful?
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Taxes and Billing
How much is tax for orders going to North Carolina?
Why am I being charged tax for all North Carolina orders?
What is VAT?
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Terms / Policies / Returns
Who is responsible for order fraud?
What if the recipient's address was wrong?
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Why can't I log in to my Printful account even though I connected a store?
Why did my product that failed to push get deleted?
Can I use live shipping rates when utilizing the sync as you go feature?
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